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48px);max-height:500px;background:#fff;border-radius:12px;box-shadow:0 8px 32px rgba(0,0,0,.15);display:flex;flex-direction:column;opacity:0;pointer-events:none;transform:translateY(20px);transition:all .3s ease;z-index:1001}.spirits-chatbot-window.open{opacity:1;pointer-events:auto;transform:translateY(0)}.spirits-chatbot-header{background:#1e73be;color:#fff;padding:16px 20px;border-radius:12px 12px 0 0;display:flex;align-items:center;justify-content:space-between}.spirits-chatbot-header h3{font-size:16px;font-weight:600;margin:0}.spirits-chatbot-close{background:0 0;border:none;color:#fff;font-size:24px;cursor:pointer;padding:0;width:24px;height:24px;display:flex;align-items:center;justify-content:center;opacity:.8;transition:opacity .2s}.spirits-chatbot-close:hover{opacity:1}.spirits-chatbot-messages{flex:1;overflow-y:auto;padding:20px;background:#f9fafb}.spirits-chat-message{margin-bottom:16px;animation:fadeInUp .3s ease}@keyframes fadeInUp{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.spirits-chat-message.bot{display:flex;align-items:flex-start}.spirits-chat-avatar{width:32px;height:32px;background:#1e73be;border-radius:50%;margin-right:12px;flex-shrink:0;display:flex;align-items:center;justify-content:center;color:#fff;font-size:14px}.spirits-chat-bubble{background:#fff;padding:12px 16px;border-radius:8px;box-shadow:0 1px 2px rgba(0,0,0,.05);max-width:80%;font-size:14px;line-height:1.6}.spirits-chat-options{display:flex;flex-direction:column;gap:8px;margin-top:12px}.spirits-chat-option-button{background:#fff;border:2px solid #1e73be;color:#1e73be;padding:12px 16px;border-radius:8px;cursor:pointer;font-size:14px;font-weight:600;text-align:left;transition:all .2s ease;display:flex;align-items:center;justify-content:space-between}.spirits-chat-option-button:hover{background:#1e73be;color:#fff}.spirits-chat-option-button:after{content:'→';margin-left:8px}.spirits-chat-articles{margin-top:12px}.spirits-chat-article-label{font-size:11px;color:#666;margin-bottom:6px;font-weight:600}.spirits-chat-article-main{background:linear-gradient(135deg,#1e73be 0%,#2a8dd4 100%);padding:14px 16px;border-radius:8px;margin-bottom:12px;cursor:pointer;transition:all .2s ease;font-size:14px;color:#fff;font-weight:600;box-shadow:0 2px 8px rgba(30,115,190,.3);display:flex;align-items:center;gap:10px;text-decoration:none}.spirits-chat-article-main:hover{transform:translateY(-2px);box-shadow:0 4px 12px rgba(30,115,190,.4);color:#fff}.spirits-chat-article-main:before{content:'●';font-size:12px;flex-shrink:0}.spirits-chat-article-sub{background:#f8f9fa;padding:10px 12px;border-radius:6px;margin-bottom:6px;border-left:2px solid #1e73be;cursor:pointer;transition:all .2s ease;font-size:13px;color:#333;display:flex;align-items:center;gap:8px;text-decoration:none}.spirits-chat-article-sub:hover{background:#e8f4ff;border-left-width:3px;color:#333}.spirits-chat-article-sub:before{content:'→';color:#1e73be;font-weight:700;flex-shrink:0}.spirits-chatbot-tooltip{position:fixed;bottom:90px;right:24px;background:#fff;padding:12px 16px;border-radius:12px;box-shadow:0 4px 16px rgba(0,0,0,.15);font-size:14px;color:#333;max-width:200px;opacity:0;pointer-events:none;transform:translateY(10px);transition:all .3s ease;z-index:999}.spirits-chatbot-tooltip.show{opacity:1;transform:translateY(0)}.spirits-chatbot-tooltip:after{content:'';position:absolute;bottom:-8px;right:20px;width:0;height:0;border-left:8px solid transparent;border-right:8px solid transparent;border-top:8px solid #fff}.spirits-chat-loading{display:flex;gap:4px;padding:8px 0}.spirits-chat-loading span{width:6px;height:6px;background:#1e73be;border-radius:50%;animation:bounce 1.4s infinite ease-in-out both}.spirits-chat-loading span:nth-child(1){animation-delay:-.32s}.spirits-chat-loading span:nth-child(2){animation-delay:-.16s}@keyframes bounce{0%,80%,100%{transform:scale(0)}40%{transform:scale(1)}}@media (max-width:768px){.spirits-chatbot-window{bottom:90px;right:12px;left:12px;width:auto;max-height:80vh}.spirits-chatbot-button{bottom:16px;right:16px;width:56px;height:56px}.spirits-chatbot-tooltip{bottom:80px;right:16px}}